Customer information privacy policy



1. Scope of information use:

Any information we collect may be used in one of the following ways:

  • To process transactions, request customer service.
  • To personalize the experience and better meet customer needs.
  • To improve our website information page through customer feedback.
  • To administer a contest, promotion, surveys for our internal research.
  • To send information related to customer orders, updates about our products or services.

2. Information storage time:

Customer's personal data, property information, transaction information will be stored until our cancellation request or in the agreement between the customer and us. Remaining in all cases the information will be kept confidential on our server.

3. Commitment to information security:

  • We implement a variety of security measures to maintain the safety of your personal information on a secure server.
  • All sensitive information provided is transmitted over the Secure Socket (SSL) technology layer and then encrypted into a database, which is accessible only by our payment gateway providers. are authorized to have special access to such systems, and are required to keep the information confidential.
  • Do not use, do not transfer, provide or disclose to any third party about the customer's personal information without the consent of the customer or for the above operations purposes of the Company. .
  • In the event that the information server is attacked by a hacker resulting in the loss of customer information or transaction information, we will be responsible for notifying the incident to the investigating authorities for timely handling. and notify members.
  • We use cookies to help remember and process items in a customer's shopping cart, understand and save customer preferences for future transactions, and track advertisements.


1. Right of Access and Information Collection:

By using the Application, you acknowledge that we have the right to use the following system APIs to access data on your phone:

  • Read the phone book with consent.
  • Get your current location when agreed.
  • Write the Application's data to the memory card.
  • Access the Internet from your device. All of these accesses are made by us with your consent, so you hereby represent and acknowledge that, once you have granted us permission, you will not have any claim against us. with C99 about accessing this.

Along with the right of access, we will collect the following information about you:

  • Personal information: includes information you provide to us to confirm your account such as name, phone number, identity card number, email address.
  • General information: such as information about your phone configuration, information about the C99 version that you are using for your phone.
  • Your location information: data about your geographical location will be stored on a server to help you use the search function of the Application.
  • Phone book: we will store your phone book on the server to best support you in using the Application and avoid data loss. We are committed to respect and not use your phone book for any purpose without your consent.
  • We do not use any means to track posts, comments, exchanges or other means of tracking users while using this Application.

Contact Info

  • Headquarters: No. 10 Trang Thi, Hang Trong Ward, Hoan Kiem District, Hanoi City, Vietnam
  • Hotline: 1900 955 599


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